Q. How do I receive points?

A. As part of the Safety Awards Program, points are for accumulated Safety Hours. Please click on the safety awards “Program Manual” link in the toolbar for information on how these points are awarded.

Points are also awarded in some instances for project-wide safety milestones. Starting in 2017 points will be awarded as part of the SMARTcard program.

Q. Can I lose points?

A. Points will be removed from the system when they are used to “purchase” an item. Any unused points will remain in the system and be added to as you earn more points.

You cannot lose points, which are already in the system, for having a medical aid or lost time injury. However, your safety hours will be rolled back and it will take you longer to achieve the next milestone. Please click on the safety awards “Program Manual” link in the toolbar for information on safety hours rollback.

Unused points will be removed from the system if an employee has been terminated for just cause or has quit.

Unused points will be removed from the system if an employee has been laid off for greater than twenty four months.

Q. Can I transfer my points to another employee?

A. No, points are not transferable.

Q. Can I buy extra points?

A. No, points are only awarded for safe work and are not available for purchase.

Q. How do I order products?

A. Please click on the safety awards “Program Manual” link in the toolbar for step by step instructions on how to order items. Quick steps can also be found in your award letter.

Q. What if I have questions about one of the products?

A. If you have questions about any of the items please send an email to programs@fullline.ca.

Q. Can I get an item shipped to a PO Box?

A. Yes, Canada Post will ship to PO boxes.

Q. What if an item is unable to be delivered?

A. If an item is unable to be delivered, Procon will attempt to re-send the package one time at the company’s expense. If the item is still unable to be delivered, any additional attempts will be at the employee’s expense and will be deducted via Payroll Deduction.

Be sure to have the item sent to an address where it can be received by someone in an appropriate time frame. Employees who work on site for multiple weeks at a time may want to delay their order to coincide with a time they are home to receive it.

Q. How do I return/exchange a product?

A. Returns/exchanges will only be permitted on products with manufacturer’s defects. Please send an email to programs@fullline.ca to arrange for the return/exchange.

No other returns will be permitted so please closely review the size charts prior to ordering, when applicable.

Q. I was saving up points for an item and now it’s gone from the website or at a different points value. Why?

A. Procon and our supplier Full Line have done our best to put current retail items on the website. The drawback is that retail items sell out or become discontinued. When this happens, some items will be removed from the website altogether while others will be updated with newer models, sometimes at a higher or different points value.

If an item you order is no longer available after you place the order, or only available in a different model, you will be notified in your order confirmation and a substitute of equal of greater value will be offered, if available.